Frequently Asked Questions
Everything you need to know about shopping with KIKI THE BRAND.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, swimwear and intimate apparel are final sale.
How do I know which size to choose?
Our pieces are designed to be true to size. You can find a detailed measurement chart on each product page to help you find your perfect fit.
Do you offer international shipping?
Yes, KIKI THE BRAND ships worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your destination.
How should I care for my garments?
To maintain the quality of our fabrics, we recommend hand washing in cold water or using a delicate machine cycle and laying flat to dry.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure fast delivery. Please contact our support team within 1 hour of purchase if you need to make any changes.